How we collect personal data
We collect your data automatically when you navigate and browse our website, such as your IP address, language preferences, and geolocation.
We collect your data when you upload documents and make use of our online forms.
We also collect data from third parties.
In some exceptional cases we might rely solely on your consent to process your personal data, i.e. such as when you have indicated that you would like to be contacted with marketing communications.
You can always choose whether you wish to receive promotional emails, SMS messages or phone calls regarding a product, you might cancel this subscription in our account preferences or by contacting the local data protection officer or by clicking on the “unsubscribe” link in any communication that we send to you.
Some of the content, advertising and functionality of our products and services may be provided by third parties, such as:
IDnow GmbH, Auenstr. 100, 80469 Munich, Germany offers a portfolio of identification and document signing services. IDNow is one of our trusted partners for person identification via IDnow Videoident of IDnow Autoident service and for electronic signiture via IDnow eSign.
Worldline S.A., River Ouest 80, Quai Voltaire, 95870 Bezons, France offers an identification and document service. Worldline S.A. is one of our trusted partners for person identification and electronic document signing via their product AbsolutTrust.
Do we transfer personal data to third countries?
When transferring your personal data to entities outside of the European Economic Area we ensure effective safeguards are put in place to guarantee your data has the same level of protection, specifically by signing Standard Contractual Clauses.
We will never transfer your data in situations where we consider your data will not have the same level of protection.
How do we secure the collected data?
We employ technical measures to ensure your data is secured, such as:
We encrypt data when they are at rest and during transfer.
We reduce the data storage time to a minimum that is required to perform the agreed contract and to meet the legal requirements for data retention.
We reduce the number of people and systems who have access to the data to a minimum
We log and actively monitor the access to the data.
How long will we keep your personal data for?
We only store your data for as long as it is necessary to fulfil the purposes for which we collected it, such as maintaining our relationship with you. Nonetheless, we are obliged by law to retain your data for customer due diligence for a minimum of 10 years after the end of the relationship.
How can you exercise your rights?
Under certain situations you have the right to access, rectify, erase, restrict the processing, object and ask for data portability, you might be able to do so through your personal account or by contacting the local Privacy department.
Changes to the privacy notice
We reserve the rights to unilaterally modify this policy according to applicable law. We post the changes in this notice, and if we consider them to be too significant for users, we will contact them by email.