The service package with seamless support

The perfect solution for customers with the most exacting demands: as part of the service package Premium 4 h+, our support team offers you telephone support, and any faults are being taken care of within a reaction time of four hours.

The service package Premium 4 h+ literally provides continuous support: we place our services at your disposal and offer you the latest information about our products, advise you on how to operate your payment terminals, and give you tips for solving problems yourself.


If a fault needs to be repaired on your premises, our technicians can be with you within a reaction time of four hours to provide top-quality support – 365 days a year. The service package Premium 4 h+ from SIX Payment Services offers you a range of additional benefits, such as free software updates to ensure that your payment terminals automatically meet the highest standards of security at all times.

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