Global security threats are constantly changing and the security of our retailers continues to be our top priority. In this context the SSL certificates of Saferpay are being updated.

The change of the certificate for the Saferpay test environment (test.saferpay.com) took place on March 25, 2022.

The change of the certificate for the productive system (www.saferpay.com) will be carried out on May 10, 2022.

What do I need to do as a merchant?

In most cases no measures need to be taken. The change should have no effect on your system and the sale, as certificates are usually managed and verified automatically.

Important
In certain cases however, the server, on which your e-commerce solution is installed, does manage the certificates manually, in what is known as a “trust store”. In this case all trustworthy certificates must be updated in this trust store to make sure that the server continues to trust the concerned web services. If the new Saferpay certificates are not stored in the trust store your system will not be able anymore to communicate with Saferpay after the certificate change.

Please note that Saferpay can’t determine whether your system is using a local trust store or not. Should you not be sure whether your system uses a local trust store than please contact your system administrator or shop operator, in order to ensure that, if needed, the certificates are updated to your trust store in due time.

FAQ & glossary

Do you have questions about your online shop? Here you will find useful tips, handy tricks and the answers to frequently asked questions. If you cannot find an answer to your question, please do not hesitate to contact us.

Saferpay Support

It is important to us that everything runs smoothly. We are happy to support you in this.


Saferpay Support Team

Do you require assistance with problems on your productive system? If so, please contact our Support Team:

E-mail: support.saferpay@worldline.com

Saferpay Integration Team

Do you require assistance with the technical integration of Saferpay? If so, please contact our Integration Team:

E-mail: integration.saferpay@worldline.com