FAQ

SOFiE versions prior to 5 are not officially supported anymore. Should you not have received the emails sent in the past monthes, please contact our helpdesk in order to receive the needed information for the upgrade.


Help creating or modifying FATCA and CRS reports

How to easily find out which Java version the SOFiE client is using ?

Does SOFiE support version 2 of the FATCA report?

Does SOFiE support the exchange of NCD/CRS files?

Error while decrypting feedback files from CAA

The file « log_audit.log » is huge. How can I have a log_audit file per day?

How can I check my password for a SOFiE account on the webserver?

Does the ACD accept FATCA reports in their production environment?

Why does SOFiE reject a valid FATCA report?

Does SOFiE support FATCA?

Access rights to install/use SOFiE?

What are the filename conventions for the CSSF legal reporting?

What are the requirements to update SOFiE?

Why SOFiE doesn't recognize the type of the file to be sent ?

How to install the sofie.config file?

How to enable automatic update of the application?

How to configure a proxy with SOFiE?

How to configure a firewall for SOFiE?

How to migrate your SOFiE installation on another computer?