Case handling and chargeback processing
Dealing with disputes and chargebacks requires a rare mix of resources. At SIX Payment Services we combine steely precision with the personal touch – ensuring that both you and your customers get what’s owing to them.
At SIX, you can draw upon the resources of a large, multilingual disputes and chargeback team with many years of expert knowledge.
They are of course, backed-up by a full range of specialized technology. For example, the data from our core processing systems feeds directly into several of our services, enabling us to approach every merchant and cardholder enquiries in a disciplined, systematic manner. Also, our technology is fully integrated with the mandatory requirements and processes laid down by MasterCard and Visa.
But we are also flexible. It is for you to determine the details of your claims and dispute management policies. It is for us to put those policies into practice.