Multiple services in multiple languages across multiple countries – this is the everyday business of our customer support center.
With an eye for detail, airtight security, and hordes of highly trained customer support specialists, we treat your customers as though they were our own.
Typical services include everyday cardholder enquiries, a lost and stolen card reporting service, PIN management services (including PIN re-sets), and 3D Secure management services (including passcode re-sets). We also provide fraud management services, including the full dispute and chargeback handling process.
Meanwhile, on the merchant support side, we do everything from on-boarding, to technical support, to fraud management, to account closures.
Every element of our service is seamlessly integrated into your own customer management systems (through, for example, file transfers or online access). And, a range of connectivity options is available including IVR, fax, phone and email.