Frequently asked questions
Please have the following documents and information ready to hand:
- Valid e-mail address and mobile telephone number for verification
- Photo ID of the authorised signatories and beneficial owners of your company (passport or identity card)
- Company data: this includes contact data, information about the business purpose of the company, data concerning the authorised signatories (video-identification), information about the beneficial owners and bank data
- Test URL and login details if the web shop is not publicly available
- Description of your product and service catalogue
The mobile telephone number serves alongside the e-mail address as verification and as protection to prevent fraudulent orders. With dual verification, we can offer you maximum security.
A few days after completing your online order, you will receive an e-mail with a personalized link to perform a video identification. Please follow the instructions, enter the requested information and download the app (highly recommended). The video identification must be performed by each authorized signatory. Your laptop or mobile phone requires a camera. The video identification takes approx. 15 minutes and is carried out by our partner IDnow. Performing the video identification is mandatory.
A few days after completing your online order, you will receive an e-mail with a personalized link to perform a video identification. Please follow the instructions, enter the requested information and download the app (highly recommended). The video identification must be performed by each authorized signatory. Your laptop or mobile phone requires a camera. The identification takes place online via video by our partner IDnow GmbH in Munich (and via DocuSign in Issy-les-Moulineaux in France for signing documents digitally) and takes approx. 15 minutes. Performing the video identification is mandatory.
No, the country selection must be determined right from the start. Our offers and products are tailored to the country selected.
The name of the account holder has to be same as the company name.
Beneficial owner in the sense of the money laundering act as a natural person in whose ownership or under whose control your company is standing. The act on combating money laundering and terrorist financing obliges payment institutions to identify their customers and their beneficial owners.
After successfully sending off your order online, you will get a confirmation via e-mail with a summary of your order.
You have received a confirmation e-mail: your order is checked internally and you will receive a notification from us as well as the contract within one working day. Should we have any other questions about your order, a staff member from SIX Payment Services will contact you directly via e-mail or by telephone.
If you not have received any confirmation via e-mail, please check your junk mailbox or contact us via mail:
Please be aware that in certain cases we might block the pay-outs or also processing transactions according our risk regulations for a certain period at the beginning. If this is the case we will inform you during the onboarding process and also update you as soon as we will unblock the pay-outs or processing transactions.
You receive access data for your E-Commerce Packs within 1 working day.
If you are interested in alternative payment methods (like SEPA, PayPal, etc.), we would be very happy to advise you. For a personal consultation, please contact us via e-mail:
The contract for accepting American Express, including conditions, is an agreement made with American Express. You will find the necessary documents and information for the order process at www.americanexpress.com.
myPortal is your personal customer portal for your settlements, transactions and credit notices. You have received a text message with your user name (User-ID) for myPortal on the mobile number registered with the order. The password for myPortal can be chosen in the course of the order process by yourself.
You can easily and conveniently monitor and manage all of the payment activities in your web shop using the mySaferpay administration portal. You have received a text message with your user name (User-ID) for mySaferpay on the mobile number registered with the order. You decide on your password during the ordering process.
If you have any questions regarding the use of the Webshop Cockpit (only included in the E-Commerce Webshop Pack), please contact us by e-mail at the following address: firstname.lastname@example.org.
SIX Payment Services provides the following modules to ensure simple integration into the payment system:
- Drupal Commerce
- Magento 2
- OXID eSales
- WordPress E-Commerce
- WordPress JigoShop
- WordPress WooCommerce
- xt:Commerce v 3.x
- xt:Commerce 4