Competent, reliable, seamless

Get all the information about integrating Saferpay


New certificates for and


Global security threats are constantly changing and the security of our retailers continues to be our top priority. In this context the SSL certificates of Saferpay are being updated.

The change of the certificate for the Saferpay test environment ( will be carried out on 14. August 2018.

The change of the certificate for the productive system ( will be carried out on September 4, 2018.

What do I need to do as a merchant?

In most cases no measures need to be taken. The change should have no effect on your system and the sale, as certificates are usually managed and verified automatically.


In certain cases however, the server, on which your e-commerce solution is installed, does manage the certificates manually, in what is known as a “Trust Store”. In this case all trustworthy certificates must be updated in this Trust Store to make sure that the server continues to trust the concerned web services. If the new Saferpay certificates are not stored in the Trust Store your system will not be able anymore to communicate with Saferpay after the certificate change.

Should you not be sure whether your system uses a local Trust Store than please contact your system administrator or shop operator, in order to ensure that, if needed, the certificates are updated to your Trust Store in due time.

The certificate update also includes a change of the used root certificate. The normal operating system updates do ensure that new root certificates are known. However, you should check this point as well.


Which services will be affected?

Which systems are affected by the change of certificate?

Who will configure the certificate in my shop system?

Where can I download the new certificates?

Are there any installation instructions that we should follow for renewing the certificates?

I use Chrome. Do I need to do anything? What about other browsers (Firefox, Opera, Edge, etc.)?

Do we also need a new certificate to access the Saferpay Backoffice using Mac / Linux.

In our shop-installation, we use the official Saferpay plugin provided for integration by customweb. Do we need an update or can we continue using the existing plugin?

We use the local Saferpay Client. Do we need to install the new certificate?

We use the local Saferpay Client. Do we need to create a new key directory?

Does the certificate renewal also affect the SFTP service for CDS files?

FAQ & glossary

Do you have questions about your online shop? Here you will find useful tips, handy tricks and the answers to frequently asked questions. If you cannot find an answer to your question, please do not hesitate to contact us.

Saferpay support

It is important to us that everything runs smoothly. Our support team is happy to help you integrate Saferpay.



Saferpay Support Team

  Phone E-mail
Switzerland/ International +41 848 66 44 44
Germany +49 40 325 967 250
Austria +43 1 717 01 63 88



Saferpay Integration Team

Do you require assistance with the technical integration of Saferpay? If so, contact our Integration Team:


Benefit from our e-commerce offer