The first thing you will receive from Worldline is this: good, comprehensive and non-binding advice that leads to the optimum solution for your online business.

An acquirer is a company that …

• enables a merchant to process payments by credit or debit card both at the point of sale and over the Internet securely and reliably;
• settles these card payments for the merchant;
• in the case of credit card payments, in particular, advances the payment amount to the merchant while awaiting payment from the cardholder; for this reason the acquirer is also called a merchant bank. 

A payment service provider (PSP) is

a company that integrates payment solutions into a web shop and processes payments of all kinds on behalf of its clients – whether they be credit or debit card payments or payments using an online payment process like PayPal. Using a payment service provider makes the work easier for you as an online merchant while also protecting you from payment defaults. The PSP has contracts and IT connections with the individual online payment services and thus acts as a link between the merchant and the acquirer (merchant bank).

How fast your payment system is set up depends entirely on your requirements for your payment solution and the degree to which you wish to tailor your payment page. Ask your contact at Worldline how long it will take in your specific case. All the contracts need to be drawn up and your company has to be checked by our Risk department. In the meantime, you can make a start on developing your solution because Worldline will provide you with free personal access to the test system and to the technical documentation.

To keep your risks to a minimum Worldline sets stringent requirements for data and process security. Our round-the-clock service center meets all security requirements. To ensure security and protection against fraud, all our products are PCI DSS certified and internationally approved.

The encryption of card data makes for the best possible data security. With 3-D Secure, cardholders have to identify themselves by means of an individual code. This gives you and your customers additional protection against fraud.

In addition, Worldline is able to check and analyze card misuse in real time, further reducing the risk of fraud.

Talk to us – your personal contact will be glad to talk to you about security with Worldline.

What payment options would you like? With Worldline everything can be tailored to your requirements. We will be glad to assist you in selecting the right means of payment for your web shop. To acquire international customers it is important for your company to offer all common means of payment (such as credit and debit cards and online payment processes), or to cover national markets with country-specific payment options. In this way, you can prevent transactions from being broken off at the checkout and increase your online turnover. Ask us for advice – the right mix of means of payment is crucial! Please do not hesitate to contact us for the additional agreements required with the relevant providers.

Worldline offers you all the normal payment methods:

Reach customers worldwide: With the Worldline solution you can accept all common currencies from around the world in your web shop. Worldline can offer you over 100 acceptance currencies. In addition, Worldline supports settlement (crediting = pay-out to you as the merchant) in around 20 currencies. 

If you have lots of foreign customers, we recommend you use our DCC service (dynamic currency conversion).

Tokenization is a procedure in which sensitive data, such as credit card numbers, are encrypted and replaced by substitute numbers called tokens. The original data are kept only in Worldline' PCI-compliant computer center, where they are secure and protected against unauthorized access. Worldline' tokenization solution enables merchants like you to offer a one-click-checkout and process recurrent payments. This saves you money and cuts out the effort involved in PCI audits. 

For easy integration of your payment system, Worldline makes the following modules available to you:

Saferpay payment systems (PSP):
Saferpay Login
Saferpay Test Login

PayUnity payment systems (PSP):
PayUnity Login
PayUnity Test Login Username: testweb@payunity.com; Password: JyZRR27X

myPortal, the portal for card settlements:
myPortal Login
Register for myPortal

Please have the following documents and information ready to hand:

• Valid e-mail address and mobile telephone number for verification
• Photo ID of the authorised signatories (driving licence, passport or identity card)
• Company data: this includes contact data, information about the business purpose of the company, data concerning the authorised signatories and bank data

For e-commerce solutions you will also need the following information:

• Test URL and login details if the web shop is not publicly available
• Description of your product and service catalogue
  

No, the country selection must be determined right from the start. Our offers and products are tailored to the country selected.

The name of the account holder has to be same as the company name.

After successfully sending off your order online, you will get a confirmation via e-mail with a summary of your order.

You have received a confirmation e-mail: your order is checked internally and you will receive a notification from us as well as the contract within one working day. Should we have any other questions about your order, a staff member from Worldline will contact you directly via e-mail or by telephone.

If you not have received any confirmation via e-mail, please check your junk mailbox or contact us via mail: customerservices@worldline.com

Please be aware that in certain cases we might block the pay-outs or also processing transactions according our risk regulations for a certain period at the beginning. If this is the case we will inform you during the onboarding process and also update you as soon as we will unblock the pay-outs or processing transactions.

You receive access data for WL E-Payments within 1 working day.

myPortal is your personal customer portal for your settlements, transactions and credit notices. You have received a text message with your user name (User-ID) for myPortal on the mobile number registered with the order. The password for myPortal can be chosen in the course of the order process by yourself.

You can easily and conveniently monitor and manage all of the payment activities in your web shop using the mySaferpay administration portal. You have received a text message with your user name (User-ID) for mySaferpay on the mobile number registered with the order. You decide on your password during the ordering process.

For an annual turnover from CHF 60'000.-, we offer an individual consultation. For personal advice, please contact us via e-mail: lead.ch@worldline.com

The contract for accepting American Express, including conditions, is an agreement made with American Express. You will find the necessary documents and information for the order process at www.americanexpress.com.

To accept PostFinance, you will be sent a pre-filled contract in the order confirmation email. The contract is not automatically forwarded onto PostFinance. If you would like to accept payments from PostFinance, you must forward on the completed and signed contract to PostFinance. You will find all information for acceptance in e-commerce at www.postfinance.ch.

If you are already a Worldline customer and are interested in our package, we would be very happy to advise you. For a personal consultation, please contact us via e-mail: lead.ch@worldline.com