Service and support for your company

The support team takes on all the customer servicing, repair and maintenance work on behalf of your company. A modular design offers you maximum flexibility and helps you make use of individual services or our comprehensive package. The specialists from SIX always support you and your customers professionally, flexibly and economically with customised services – from the 24-hour hotline and depot, on-site and repair services to installation or training. All technical background systems are tailored to the company or the customer’s requirements. And all services provided are regularly coordinated and checked by SIX for quality. As this service concept takes the pressure off your sales force, you will always be one step ahead of your competition.

Make the most of these benefits – for your company and your customers:

• Professionally trained technicians with a wealth of specialist knowledge and years of expertise
• Comprehensive offer with hotline, on-site and repair services
• More flexibility in day-to-day business and in project work
• Detailed statistics on quality and success control

The expertise and experience of the Team from SIX guarantees a level of customer service that will meet all your needs. With absolute loyalty, constant dedication and great sensitivity for each individual solution, SIX provides optimum customer service management on your behalf – which includes taking on the following tasks:

Call centre
SIX deals with all telephone queries concerning cashless payment methods.

Support for interested parties and new customers
SIX provides information to interested parties and potential new customers and advises them on your products and services.

New contracts
SIX takes on the credit check, approval, master data creation and acceptance confirmation for you. We also monitor the delivery and installation of payment terminals and welcome your new customers a few days later by telephone.

Back office
SIX maintains your customers’ master data promptly and with the utmost reliability, and answers all written queries quickly and professionally on your behalf.

Key account management
SIX sets up a VIP service with specially trained advisers for your biggest customers.

If an invoice remains unpaid, you can rely on the sensitivity and assertiveness of the SIX specialists in the area of receivables management. SIX is sensitive and polite when communicating with your defaulting customers – thus ensuring the problem is quickly resolved. Our receivables management covers the pre-litigation dunning process to the handover of the case to a collections agency who carries out judicial dunning and complaint proceedings. Because the system is specially developed for cashless payment requirements, you can expect full support from us in all areas:

• Receivables from settlements for payment terminal and network operations
• Receivables from contracting companies for credit card acceptance 
• Receivables from debit card users