Please have the following documents and information ready to hand:
For an e-commerce offer you will also need the following information:
The mobile telephone number serves alongside the e-mail address as verification and as protection to prevent fraudulent orders. With dual verification, we can offer you maximum security.
No, the country selection must be determined right from the start. Our offers and products are tailored to the country selected.
The name of the account holder has to be same as the company name.
After successfully sending off your order online, you will get a confirmation via e-mail with a summary of your order.
You have received a confirmation e-mail: your order is checked internally and you will receive a notification from us as well as the contract within 1 working day. Should we have any other questions about your order, a staff member from Worldline will contact you directly via e-mail or by telephone.
If you not have received any confirmation via e-mail, please check your junk mailbox or contact: email@example.com.
Please be aware that in certain cases we might block the pay-outs or also processing transactions according our risk regulations for a certain period at the beginning. If this is the case we will inform you during the onboarding process and also update you as soon as we will unblock the pay-outs or processing transactions.
You will receive your mPRIME terminal ready to use within 3-4 weeks.
You receive access data for your E-Commerce solution within 1 working day.
The monthly costs for you ordered will be deducted from your sales. The difference will be transferred to the bank account you have indicated on a daily basis as soon as the monthly costs have been paid.
myPayments is your personal customer portal for your settlements, transactions and credit notices. myCompany is part of myAnalytics and offers you a complete analyse of your company within the portal of myPayments. You have received a text message with your user name (User-ID) for myPayments on the mobile number registered with the order. The password for myPayments can be chosen in the course of the order process by yourself.
You can easily and conveniently monitor and manage all of the payment activities in your web shop using the mySaferpay administration portal. You have received a text message with your user name (User-ID) for mySaferpay on the mobile number registered with the order. You decide on your password during the ordering process.
You can view and download the operating instructions at:
A combined order is not currently possible online. Should you require more than one payment solution, we would be happy to advise you. For personal advice, please contact us via e-mail: firstname.lastname@example.org.
The contract for accepting American Express, including conditions, is an agreement made with American Express. You will find the necessary documents and information for the order process at www.americanexpress.ch/partneronline/kontakt .
To accept PostFinance, you will be sent a pre-filled contract in the order confirmation email. The contract is not automatically forwarded onto PostFinance. If you would like to accept payments from PostFinance, you must forward on the completed and signed contract to PostFinance. You will find all information for acceptance in e-commerce at www.postfinance.ch.
No, a simple WLAN internet connection is not sufficient for handling transactions. The smartphone or the tablet must have a SIM card with data volume.
Yes, there are accessories. A rechargeable battery, a charger, an M-Stand with lanyard, and a frame that matches your mPRIME are available. Details and prices for these items as well as ordering information can be found here.
Details and prices for these items as well as ordering information can be found here.
If you are already a Worldline customer and are interested in our offerings, we would be very happy to advise you. For a personal consultation, please contact us via e-mail: email@example.com.
Worldline provides the following modules to ensure simple integration into the payment system: