After 30 years as a well-known authority on fashion, Calliste Fashion decided to broaden its distribution network of 9 stores with the launch of an online boutique which took place at the end of 2017 – www.calliste.lu.
To provide support throughout this extensive project, Calliste Fashion decided to enlist the help of SIX Payment Services for processing online payments. Gilbert Brosius, manager of Calliste Fashion, recalls the numerous plus points of this successful partnership.
Mr Brosius, why did you choose SIX Payment Services for processing your online payments?
Calliste Fashion has been a customer of SIX Payment Services for a number of years. Our working relationship has always proven to be particularly effective thanks to products adapted to our needs, tailored advice and high-quality service.
Knowing we were in good hands with SIX Payment Services, we contacted them at one point to get them involved in our project to create an e-commerce site. We were immediately provided with excellent advice which allowed us to develop a clear vision of the numerous elements to consider before the launch.
We were always particular impressed by the number of features offered by the Saferpay solution.
You mention the features of the Saferpay solution: which of them were crucial for your company?
Saferpay is a modular system capable of fulfilling a great deal of requirements, ranging from simple page hosting to a fully integrated solution. This aspect was decisive for us as we know that, should our digital business become a success, SIX will be equipped and prepared to support us in our future developments.
What’s more, I would say that SIX offers a wide range of payment methods. This means we can be sure that our clients, both here in Luxembourg and abroad, will be able to pay with their cards or using their preferred payment method. In fact, SIX not only accepts all well-known credit and debit cards but a good range of alternative payment methods too. This means it’s up to us to decide which of these we want to accept.
Finally, SIX offers us easy access in real time to all information regarding online transactions. The reports are clear and account reconciliation can be automated.
Could you tell us about the plus points in the Starter Package that really added value?
Actually, when we contacted SIX Payment Services, they not only offered us advice on the technical front but also gave us the option of a simple trial period and at a lower cost thanks to a package dedicated to companies starting out in the e-commerce industry. The investment in fixed fees being kept to a strict minimum level allows businesses to start out by reducing and monitoring the financial risk.
Besides, even if this package is financially appealing, it remains of the same standard as the service offered to all other clients. This is without a doubt a huge help to all those looking to start out!
How was the process of integrating the Saferpay solution into your existing infrastructure?
Very simple. I would say that successful implementation particularly depends on sound advice prior to the project. In our case, our partners at SIX Payment Services provided us with professional advice to help us find the solution which best fits our needs.
Then, personal support through one sole point of contact allowed a punctual and problem-free set-up and implementation process.
Finally, once the integration was successfully completed, we have peace of mind knowing that a support team is available to respond to any and all questions 24 hours a day and to help us optimise our online payment processes.