Find out more about the new customer portal
myPortal from SIX Payment Services ticks all the boxes for a modern, service-orientated, value-added customer portal. The new portal provides optimal support in all business processes related to cashless payments. It gives a quick overview of all transactions, terminals and much more - in ten languages and 24/7.
With myPortal, SIX Payment Services has developed a new customer portal that brings together all the information merchants need. Comprehensive data and analyses are available for all cashless transactions. myPortal will replace the existing myPayments customer portal and will provide merchants with even more convenient insight into their payment transactions. All the functions of myPayments are also available in myPortal - with even easier handling. In addition, new additional functions and features will be added to the new portal on an ongoing basis.
With myPortal it is easy to get an overview of:
- all cashless transactions
- the entire terminal infrastructure from SIX Payment Services
- settlements and fees incurred
User-friendly and clearly presented
The new portal is particularly user-friendly. With myPortal, merchants get a structured overview of their transactions and payments and important details about their terminals. Merchants can carry out their own analyses based on the data provided. All information is available for download. With the numerous filter functions, it is also possible to search for individual transactions and view the relevant details. Merchants will be blown away by the new customer portal’s simple and intuitive user interface and clearly structured homepage, which combines all relevant data. In addition, myPortal supports the financial reconciliation processes between credits, transactions and accounting.
What does myPortal offer?
Merchants can access cashless payments at any time. In the details they can see, among other things, any charges, the current status of the transaction, and much more.
Merchants get targeted analyses as to how their business is performing with the help of the various, complimentary filter functions.
Overview of the terminal infrastructure
View terminal IDs, status (active/inactive) of all terminals, which means of payment are activated, and much more.
What further developments are planned?
Additional features will be added throughout the year. In the future, myPortal will combine all relevant information about a merchant’s customer relationship with SIX Payment Services on a single platform.
The following features are already in the planning:
- Integration of different analyses
Merchants will receive comprehensive statistics on their company - clearly presented and enriched with important comparative figures for your industry.
- View and edit authorisations and reservations
The display of open authorisations is activated specifically for hotels or car hire companies. In addition, merchants will be able to delete reservations via myPortal in the future.
- Display of chargebacks
Merchants can view their open and completed chargebacks directly via myPortal. This information can also be exported.
When will myPortal be available?
The new customer portal will be available to new customers of SIX Payment Services throughout Europe in ten languages from April 2019. myPortal will then replace the previous myPayments portal. All existing myPayments users will be gradually migrated to myPortal. This process will be completed by late summer of 2019. If merchants are already using myPayments, SIX Payment Services will inform them about the migration in good time.