News Protect yourself and your terminal from fraud Instructions for safe handling Published at 27 Jun 2022 Cashless means of payment are practical everyday companion for many customers and enjoy a high level of acceptance. Unfortunately, neither cards nor terminals are safe from fraud and manipulation attempts. Our tips are designed to help you protect yourself from fraud and limit or eliminate potential damage to your business. Cashless means of payment are practical everyday companion for many customers and enjoy a high level of acceptance. Unfortunately, neither cards nor terminals are safe from fraud and manipulation attempts. Our tips are designed to help you protect yourself from fraud and limit or eliminate potential damage to your business. The highest security standards are the norm for us All of our payment solutions are subject to the internationally recognised rules of the Payment Card Industry Security Standards Councils (PCI SSC), the EMV security standard and 3-D Secure. This ensures that our terminals are always up-to-date when it comes to the latest security. In order to enable your customers to pay securely and avoid fraud, we need your help too. This is why we’ve collected a few important tips for you here. Never let your terminal out of your sight The damage caused by card or terminal fraud can be considerable, so the most important rule is: never let your terminal out of your sight during the payment process. This is the best way to protect yourself from access by third parties and fraudsters. Never leave your terminal unattended and keep it in a place that is as inaccessible as possible. If your terminal is not needed, keep it in a safe place whenever possible. Never leave a note containing the password near the terminal. Make your sales and till staff aware of the dangersBe vigilant: inform your employees and protect yourself from fraud and consequential damage, for example, by defining procedures and responsibilities when handling cashless means of payment. How can I guarantee a secure payment process? If it is a contact-based transaction, make sure that the card is correctly inserted into the terminal during the payment process. Is someone trying to distract you during the payment process? Ask them to wait a moment and respond to them after completing the transaction. Pay attention to conspicuous details: does the customer need substantially more time to enter the PIN? Does the customer ask you to enter the credit card number manually? Then be on the alert. Keep track of each transaction carefully until it is completed. Do irregularities arise during the payment process? To be on the safe side, reject the payment and suggest another means of payment. Careful with creditCredit a booked amount exclusively to the previously debited card. The value of the credit must not be higher than the original transaction. Additional information for your security Deny access to your terminal to people outside your company Visually check your terminal for signs of manipulation (e.g. damage or adhesive marks) Inform the police immediately in the event of fraud or suspicion of fraud Please report any unusual events concerning your terminal to us and help prevent your terminal from being tampered with by implementing our tips.