Protect yourself and your terminal from fraud

All of our payment solutions are subject to the internationally recognised rules of the Payment Card Industry Security Standards Councils (PCI SSC), the EMV security standard and 3-D Secure. This ensures that our terminals are always up-to-date when it comes to the latest security.

In order to enable your customers to pay securely and avoid fraud, we need your help too. This is why we’ve collected a few important tips for you here.

The damage caused by card or terminal fraud can be considerable, so the most important rule is: never let your terminal out of your sight during the payment process. This is the best way to protect yourself from access by third parties and fraudsters.

Never leave your terminal unattended and keep it in a place that is as inaccessible as possible. If your terminal is not needed, keep it in a safe place whenever possible. Never leave a note containing the password near the terminal.

Be vigilant: inform your employees and protect yourself from fraud and consequential damage, for example, by defining procedures and responsibilities when handling cashless means of payment.

• If it is a contact-based transaction, make sure that the card is correctly inserted into the terminal during the payment process.
• Is someone trying to distract you during the payment process? Ask them to wait a moment and respond to them after completing the transaction.
• Pay attention to conspicuous details: does the customer need substantially more time to enter the PIN? Does the customer ask you to enter the credit card number manually? Then be on the alert.
• Keep track of each transaction carefully until it is completed. Do irregularities arise during the payment process? To be on the safe side, reject the payment and suggest another means of payment.
   

Credit a booked amount exclusively to the previously debited card. The value of the credit must not be higher than the original transaction.