Cleaning your terminal

Instructions for regular cleaning

Published at
The exceptional circumstances surrounding the coronavirus pandemic means we must be especially vigilant and rigorously practice hygiene measures to protect employees as well as customers. Do not forget that your terminal is also a frequent contact point and remember to clean it regularly. The exceptional circumstances surrounding the coronavirus pandemic means we must be especially vigilant and rigorously practice hygiene measures to protect employees as well as customers. Do not forget that your terminal is also a frequent contact point and remember to clean it regularly.

How do I clean my terminal the right way?

Do: Clean your terminal with an ethanol-based pre-moistened wipe or moisten a cloth with 70-75% ethanol.

Don't: Do not spray household cleaners or surface disinfectants directly on your terminal.

Important: treat your terminal like a smartphone or notebook. Do not use cleaning agents that you would not also use to clean these devices.

Choosing the right cleaning agent

We recommend using a solution of at least 70% ethanol and water. Do not use ordinary cleaning agents or disinfectants, as they could damage your device. Also refrain from using harmful products such as solvents like acetone or white spirit. Do not use isopropanol.
 

Cleaning the display

Clean the display of your terminal with an antistatic cloth.
 

Cleaning the card reader

Clean the card reader with our cleaning cards. Insert the white cleaning card into the card reader and pull it out again. Do this several times, always using the same side of the cleaning card.

 

Why is cleaning my terminal important?

Your terminal serves as a frequent contact point between your customers and your employees. Bacteria and viruses are easily spread, not just by contact with other people, but also through contact with objects such as phones, computers, keyboards, doorknobs and also through payment terminals. Studies suggest that coronaviruses, like COVID-19, may remain infectious on surfaces for several hours or even days.
 

How often should I clean my terminal?

If only a handful of people use your terminal every day, a daily cleaning is sufficient. However, if you carry out numerous transactions in a single day, we recommend cleaning your terminal several times daily.
 

Additional safety tips

  • Encourage your customers to make contactless payments.
  • Install a hand sanitizer dispenser next to your terminal and encourage your customers to disinfect their hands before using the terminal.

Following these simple steps will help you to protect and reassure your customers and employees that your organisation is doing everything it can to prevent the spread of infectious diseases.

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