Tips & tricks for myPortal

Tips & tricks for myPortal

Find important tips and tricks for using myPortal here.


You can find an overview of KPIs for cashless payment transactions in your company in the “Dashboard”. Use the charts to analyse your data and compare it against the previous year.



The export can be downloaded with a maximum of 10,000 transactions. Use the filters accordingly, otherwise the export won’t show any results. Please note that it can take a few hours for new transactions to appear in myPortal.


Please note that due to monthly processing, there may be a delay in downloading documents in myPortal on the 1st day of the month. 

Deliveries & terminals

You can only view Worldline terminals and their delivery of transactions in myPortal. Terminals from other providers and transactions via other acquirers (e.g. American Express) are not displayed in myPortal.

User management

Other tips & links

Forgotten/lost your access data? Your local Customer Services team will be happy to help.