Imprint Branch office PAYONE GmbH Lyoner Straße 9 D-60528 Frankfurt am Main Telephone +49 69 95 90 92 160 Fax +49 69 95 90 92 260 E-Mail kundenservice-de@six-payment-services.com Website https://www.six-payment-services.com Managing Director: Niklaus Santschi, Frank Hartmann, Björn Hoffmeyer, Roland Schaar Chairman of the Supervisory Board: Ottmar Bloching Regulatory authority: The PAYONE GmbH is authorised and supervised as a payment institution by the Federal Financial Supervisory Authority, Graurheindorfer Straße 108 in 53117 Bonn. Commercial Register: Amtsgericht Frankfurt/Main Commercial register number: HRB 116860 VAT ID: DE185996311 Bank account: Postbank IBAN: DE50370100500555599505 BIC: PBNKDEFF Office branch PAYONE GmbH Austrian branch Am Belvedere 10 A-1100 Vienna Telephone +43 1 717 01 - 0 Fax +43 1 717 01 - 3000 E-Mail info.austria@six-payment-services.com Website https://www.six-payment-services.com Representative: Andreas Labner, Christian Renk Commercial register court: Handelsgericht Wien Company register number: FN 366044 a VAT ID: ATU45862008 Regulatory authority: The PAYONE GmbH is authorised and supervised as a payment institution by the Federal Financial Supervisory Authority, Graurheindorfer Straße 108 in 53117 Bonn. Bank account: Bank Austria Creditanstalt AG IBAN: AT89 1100 0004 0412 0800 BIC: BKAUATWW Liability pursuant https://www.six-payment-services.com/haftungsausschuss Office address Worldline Financial Services (Europe) S.A., Podružnica Ljubljana Gospodinjska ulica 8 1000 Ljubljana Slovenia Telephone +43 1 717 01 - 0 Telefax +43 1 717 01 - 3000 E-Mail info.austria@six-payment-services.com Website https://www.six-payment-services.com Court responsible for company register Handelsgericht Wien Company register no. FN 496994 z, HG Wien VAT no. ATU73496102 Financial Market Authority Commission de Surveillance du Secteur Financier/CSSF 283, route d’Arlon L-1150 Luxembourg Bank Account Details Bank Austria Creditanstalt AG IBAN: AT89 1100 0004 0412 0800 BIC: BKAUATWW Office address Worldline Financial Services (Europe) S.A. Atrium Business Park 33, rue du Puits Romain 8070 Bertrange Luxembourg Telephone T +352 355 66 1 E-Mail commercial.lux@six-payment-services.com Website http://www.six-payment-services.com Commercial register Commercial register of Luxembourg Company register no. B144087 Financial Market Authority Commission de Surveillance du Secteur Financier/CSSF 283, route d’Arlon L-1150 Luxembourg Licence no. 06/10 Office and postal address Worldline Switzerland Ltd. Hardturmstrasse 201 CH-8005 Zurich Telephone +41 58 205 9111 E-Mail info.ch@six-payment-services.com Website http://www.six-payment-services.com Commercial register Commercial register office of the canton of Zurich Company register no. CHE‑105.855.222 Office address Worldline Financial Services (Europe) S.A. Atrium Business Park 33, rue du Puits Romain 8070 Bertrange Luxembourg Telephone T +32 2 808 63 49 E-Mail commercial.lux@six-payment-services.com Website http://www.six-payment-services.com Office address Worldline Financial Services (Europe) S.A. Atrium Business Park 33, rue du Puits Romain 8070 Bertrange Luxembourg Telephone T +385 99 5015 605 E-Mail office.croatia@six-payment-services.com Website http://www.six-payment-services.com Office address Worldline Financial Services (Europe) S.A., Czech branch River Garden I Rohanské nábřeží 17,19 Praha 8, 180 00 Czech Republic Telephone T +420 228 881 462 E-Mail customerservices@six-payment-services.com Website http://www.six-payment-services.com Office address Worldline Financial Services (Europe) S.A. Hungarian branch Tímár utca 20 4th floor 1034 Budapest Hungary Telephone T +36 1 490 0234 E-Mail info.hu@six-payment-services.com Website http://www.six-payment-services.com Office address Wordline Financial Services (Europe) S.A Italian Branch Via Enrico Cialdini, 16 20161 Milan Italy Telephone T +39 02 762 601 75 E-Mail info.it@six-payment-services.com Website http://www.six-payment-services.com Office address Worldline Financial Services (Europe) S.A. Dutch Branch Atrium Business Park 33, rue du Puits Romain 8070 Bertrange Luxembourg Telephone T +31 20 808 7596 E-Mail commercial.lux@six-payment-services.com Website http://www.six-payment-services.com Office address Worldline Financial Services (Europe) S.A. Polish branch ul. Prosta, nr 68 PL-00838 Warsaw Poland Telephone T +48 22 457 75 20 E-Mail info.pl@six-payment-services.com Website http://www.six-payment-services.com Office address Worldline Financial Services (Europe) S.A. UK branch 2nd Floor, Mid- City Place 71 High Holborn London WC1V 6EA UK Telephone T +44 (20) 3261 0152 E-Mail customerservices@six-payment-services.com Website http://www.six-payment-services.com Commercial register Commercial register of Luxembourg Company register no. B144087 Financial Market Authority Commission de Surveillance du Secteur Financier/CSSF 283, route d’Arlon L-1150 Luxembourg Licence no. 06/10 Complaint to Worldline Merchants can send written complaints to Worldline as follows: By post: Wordline Financial Services (Europe) S.A, Italian Branch, Via Enrico Cialdini 16, I-20161 Milan By e-mail: info.it@six-payment-services.com By certified electronic mail - PEC address: sixpaysa-succursale-italiana@legalmail.it Via the following form Complaint to Worldline Merchants can send written complaints to Worldline as follows: By post: PAYONE GmbH, Lyoner Straße 9, D-60528 Frankfurt am Main By e-mail: kundenservice-de@six-payment-services.com Via the following form Complaint to Worldline Merchants can send written complaints to Worldline as follows: By post: PAYONE GmbH, Austrian branch, Am Belvedere 10, A-1100 Vienna By e-mail: info.austria@six-payment-services.com Via the following form Complaint to Worldline Merchants can send written complaints to Worldline as follows: By post: Worldline Financial Services (Europe) S.A., Podružnica Ljubljana, Gospodinjska ulica 8, 1000 Ljubljana, Slovenia By e-mail: info.austria@six-payment-services.com Via the following form Complaint to Worldline Merchants can send written complaints to Worldline as follows: By post: Worldline Financial Services (Europe) S.A., Atrium Business Park, 33, rue du Puits Romain, 8070 Bertrange, Luxembourg By e-mail: commercial.lux@six-payment-services.com Via the following form Complaint to Worldline Merchants can send written complaints to Worldline as follows: By post: Worldline Switzerland Ltd., Hardturmstrasse 201, CH-8005 Zurich By e-mail: info.ch@six-payment-services.com Via the following form Complaint to Worldline Merchants can send written complaints to Worldline as follows: By post: Worldline Financial Services (Europe) S.A., Croatian Branch, Atrium Business Park, 33, rue du Puits Romain, 8070 Bertrange, Luxembourg By e-mail: office.croatia@six-payment-services.com Via the following form Complaint to Worldline Merchants can send written complaints to Worldline as follows: By post: Worldline Financial Services (Europe) S.A., Czech branch, River Garden I, Rohanské nábřeží 17,19, Praha 8, 180 00, Czech Republic By e-mail: customerservices@six-payment-services.com Via the following form Complaint to Worldline Merchants can send written complaints to Worldline as follows: By post: Worldline Financial Services (Europe) S.A., Hungarian branch, Tímár utca 20, 4th floor, 1034 Budapest, Hungary By e-mail: info.hu@six-payment-services.com Via the following form Complaint to Worldline Merchants can send written complaints to Worldline as follows: By post: Worldline Financial Services (Europe) S.A., Polish branch, ul. Prosta, nr 68, 00838 Warsaw, Poland By e-mail: info.pl@six-payment-services.com Via the following form Complaint to Worldline Merchants can send written complaints to Worldline as follows: By post: Worldline Financial Services (Europe) S.A., UK branch, 2nd Floor, Mid- City Place, 71 High Holborn, London WC1V 6EA, UK By e-mail: customerservices@six-payment-services.com Via the following form Complaint Form Worldline will reply within 15 days of receiving the complaint. After making a complaint, if the Merchant is not satisfied or has not received a reply within the stipulated deadline, it is necessary to take the following steps. Prior to contacting the judicial authority, under penalty of loss of entitlement to proceed with the complaint, the Merchant must undertake a mediation procedure in front of one of the following bodies of his/her choosing: Arbitro Bancario Finanziario (ABF)(Banking and Financial Arbitrator), for disputes related to the establishment of entitlements, obligations and powers arising from banking and financial operations and services, within the value limit of 100,000 euros per dispute, should they relate to the payment of a sum of money. To find out how to contact the Arbitrator and the extent of their competence, it is possible to consult the website www.arbitrobancariofinanziario.it, ask at Banca d'Italia branches or ask Worldline. The application to ABF exonerates the Merchant from undertaking the mediation procedure as specified in the paragraph below, if he/she intends to bring proceedings before the judicial authority; or in relation to the obligation to undertake the mediation procedure prior to applying to the judicial authority, even in the absence of a prior complaint: Conciliatore Bancario Finanziario –Association for solving banking, financial and corporate disputes - ADR; the Regulations of the Conciliatore Bancario Finanziario can be found on the website www.conciliatorebancario.it or by asking SPS; or another qualified mediation body that is registered with the relevant register held at the Italian Ministry of Justice.