FAQ

FAQs – Answers to frequently asked questions

The Internet connection to my payment terminal has stopped working. What should I do?

The connection from my payment terminal to the WLAN network has stopped working. What should I do?

The GPRS/3G connection to my mobile payment terminal has stopped working. What should I do?

The connection from my payment terminal to the ISDN line has stopped working. What should I do?

What should I do if the message "obtain IP address from DHCP server" is displayed?

What should I do if the message "no contact to PMS" is displayed?

What should I do if the card has got stuck in my terminal or is blocked?

What should I do if the message "card in reader, continue with OK" is displayed?

What should I do if the message "Tampered State/Key Lost" is displayed?

My terminal is blocked. Nothing is working anymore.

What should I do if the card is requested a second time (read error)?

What should I do if the chip reader is unresponsive?

What should I do if the message "card not recognized" is displayed?