Service & support Downloads Downloads This page contains all user guides along with a wealth of other documents, forms and information about our products and services. Search Offerings All All E-Commerce Package Mobile Terminal Package Terminal Package All Credit card Debit card All Saferpay Saferpay Business Saferpay eCommerce Saferpay Mail Phone Order Saferpay Secure PayGate All 3C Integra cCredit MPD TIM All All Artema Modular cCredit yomani touch XR styluskit cCredit yomani touchXR cCredit yomani XR cCredit yoximo mobile WLAN CCV CCV Base CCV Base Next CCV fly CCV Mobile Premium CCV Vx 680 davinci davinci AUTONOM davinci III VENDING davinci PINPAD davinci SAFE AUTONOM davinci SAFE PINPAD davinci VENDING Desk 3500 COMPACT Desk 5000 e355 MOBILE PINPAD Engage AUTONOM Engage MOBILE Engage PINPAD Engage V200c Fly Next Hybrid Terminal H5000 iCT 220 iCT 220 and IPP320 iCT 250 iCT250 iPP 350 iCT 220 Telium Dual iPP 480 iPP350 iSelf VENDING iSelf VENDING Classic iWL 250 Lane 5000 PINPAD Taxonomy Move 3500 MOBILE Move 5000 mPRIME mPRIME AUTONOM mPRIME PINPAD P400 PayTec PRIMUS clever S800 S920 iSelf VENDING Air Softpos V400c V400m VALINA Verifone VX680 touch&go VX820 PINPAD VX820 touch&print Duet VX825 touch xenta xentissimo yomani yomani Touch yomani touch XR AUTONOM yomani touch XR COMPACT yomani touch XR PINPAD Yomova yoximo Yoximo Link 2500 Portable Pinpad Move 5000 Portable Move 3500 Portable Desk 5000 Compact All Service Package Premium 4 h + Service Package Advanced Service Package Comfort Service Package Complete Service Package Easy Service Package Extra Service Package Light Service Package Next Service Package Premium 4 h Service Package Pro Service Package Pro+ All All Cashback Contactless DCC Giftcard Easy iEX inBOX Mobile Coupon Mobile Voucher MRX myAnalytics myPayments myPortal Saferpay Payment Page Tax free Topas PMS All Type All Brochure Contract Factsheet Flyer Form Guide Indication of Card Scheme Fees Instruction Manual Presentation Price list Publication Release Notes Success story Tax Terms and conditions All Index All High Resolution Icon Logo All All Reset Values 311 results Our Network Operations Open document iEx – the modern way of network operation Open document Swissbiomechanics: Never Change a Winning Team! “The good experience we’ve had with SIX Payment Services encouraged us to extend our existing acquiring contract. As they say, you should never change a winning team!” - Christian Kryenbühl, Management, Swissbiomechanics AG Open document DCC Gundel Restaurant: DCC makes our customers feel at home “Dynamic Currency Conversion (DCC) lets us offer our international customers genuine added value. Today one in every two guests takes advantage of DCC and profits from the exchange rate guarantee. That’s worthwhile – for us as a restaurant too.” - Attila Bándoli, Co-Managing Director, Gundel Restaurant in Budapest (Hungary) Open document Luxembourg Airport: A fast and fully integrated payment platform for parking facilities Open document Żabka Polska: Customized and individual – even with 2,600 payment terminals “Thanks to SIX Payment Services, our customers can pay for their purchases and take care of bills with a payment card in all 2,600 Zabka store locations. I am enormously pleased and proud to say that we are the first and only retail chain in Poland to offer this service.” - Artur Szymoniak, Services Development Director, Żabka Polska S.A. Open document UnionPay Casagrande & Co: Higher sales and customer satisfaction thanks to UnionPay “In our experience, customers of our souvenir and watch specialty stores frequently purchase significantly more when using a payment card than when paying cash. Credit and debit cards always drive sales.” - John Casagrande, Co-Owner of Casagrande & Co., Lucerne, Switzerland Open document Mövenpick: Strategic investment for maximum impact Open document SBB: The smartphone as a ticket dispenser for greater flexibility while travelling “The strong growth of smartphone is increasing the importance of m-commerce. Just look around on our trains and you’ll see: more and more guests show their mobile tickets to the conductor on their mobile phones, instead of classic paper tickets.” - Roger Grüring, SBB, Head of E-Marketing & E-Platforms Open document Amway: Top security and regional flexibility in a single solution Open document Diners Club Beyer Chronometrie: Higher sales with the acceptance of the Diners Club card “Diners Club members expect their card to be welcome everywhere – including Beyer Chronometrie.” - Markus Baumgartner, Sales Manager, Beyer Chronometrie AG Open document Service packages for payment terminals Open document Europe-wide-service four your terminal Open document What is a pre-authorization? Open document The international hospitality solution Open document TWINT TWINT – More than a payment solution Open document topas PMS topas PMS - Your finance management portal for card-based payment transactions Open document Mastercard Instalment Payment Services Open document Giftcard Easy – The perfect gift for your customers Open document Reporting tools of SIX Payment Services Open document WL Payment Reconciliation Hub - The accounting solution for financial reconciliation Open document Mobile Voucher Your payment terminal as a top-up point for prepaid mobile phones Open document Giftcard Easy – App Open document Giftcard Easy – The perfect gift for your customers Open document Giftcard Easy - App Open document Your rights when making payments in Europe Open document TIM connects – Integrating payment terminals made easy Open document Move/3500 Portable - Factsheet Open document Lane 5000 PINPAD - Integrated terminal with a large display Open document yomani XR - The simple and intuitive terminal Open document Get started with mPRIME Open document yomani Yomani XR - The simple and intuitive terminal Open document yoximo MOBILE - The flexible and hard-working terminal Open document Terminal Services Overview Open document iSelf VENDING It’s now easier than ever before to make payments at an unattended point of sale. Open document yomani touch XR - Factsheet Open document DESK 3500 COMPACT - The fast and compact terminal Open document VALINA - Factsheet Open document davinci III VENDING: Reliable payments for vending machines Open document LANE 5000 PINPAD - Integrated terminal with a large display Open document yoximo yoximo MOBILE - The flexible and hard-working terminal Open document Desk 3500 COMPACT - The fast and compact terminal Open document Engage MOBILE - Factsheet Open document Move/5000 Portable - Factsheet Open document Engage PINPAD - Factsheet Open document MOVE 3500 MOBILE - Pocket-sized portable terminal Open document Refund process for purchasers Open document Saferpay Saferpay product packages EUR Open document DCC DCC in e-commerce and Mail-/Phone-Order (EUR) Open document Saferpay payments made simple - SCA position paper Open document Saferpay Saferpay product packages EUR Open document Saferpay Saferpay product packages CHF Open document Cashless payment options for your e-commerce business Open document Secure PayGate Secure payments over the Internet – without your own Web shop Open document Masterpass Masterpass - the secure wallet solution for easy payment Open document Saferpay - the secure payment solution for your webshop Open document Marketplaces Payment Solutions for Online Marketplaces Open document DCC in e-commerce and Mail-/Phone-Order (CHF) Open document WL Crypto Payments Open document Alipay and WeChat Pay - China's mobile payment solutions OnePager Open document The most important hospitality features of yomani and yoximo Open document WeChat Pay WeChat Pay at the payment terminal Quick guide Open document TWINT TWINT in e-commerce - Quick guide Open document TWINT TWINT on payment terminal - Quick guide Open document Integration Guide - iSelf VENDING Classic Open document Giftcard Easy – Supplement to the terminal operating manual for xenta and xentissimo Open document Giftcard Easy – Supplement to the terminal operating manual for yomani and yoximo Open document MRXD v1.5 Specification Open document MRXD v1.5 IC++ net Sample EU Open document MRXD v1.5 IC++ gross Sample EU Open document MRXD v1.5 Sample CH Open document MRX v1.5 Sample CH Open document MRX v1.5 Sample EU Open document DCC Instructions for presence business_EUR Open document MRX v1.5 Sample AT incl. addlMercData Open document MRXD v1.5 Sample AT incl. addlMercData Open document MRX v1.5 Specification Open document Mobile Voucher Supplement to the terminal operating manual Open document DCC Instructions for presence business_CHF Open document Gutschrift und Abrechnung Ihrer SEPA Überweisung von SIX Payment Services , German Open document Manual MRX XML-Format , German Open document MPD (Multi Protocol Driver) Manual-1.12,MPD - Technical Specification Open document MPD - White Paper EFT/ECRPOS-Interface Open document version 1.5 MPD - integrators test script for the attended point of sales POS Integration with MPD Open document VALINA - Mounting Instruction Open document yoximo User guide yoximo MOBILE Open document davinci VENDING Quick setup for davinci VENDING Open document yoximo The most important yoximo functions Open document mPRIME - short instructions Open document mPRIME short instruction Open document davinci VENDING Installation and commissioning guidelines for davinci VENDING Open document Kurzanleitung VX 680 touch&go und VX 820 touch&print, German Open document yomani XR - Quick Guide Open document VALINA - Integration Guide Open document The most important Ingenico iCT220, iCT250 and iWL250 functions Open document Ingenico EFT930 The most important Ingenico EFT930 functions Open document Instructions for installing the mounting plate or swivel base on a yomani terminal Open document yomani touch XR - User guide Open document Engage MOBILE - Bedienungsanleitung, German Open document Ingenico Quick Guide Open document yomani touch XR - Quick Guide Open document Yomani XR Autonom, Compact, Pinpad Open document davinci User guide davinci PINPAD/davinci AUTONOM Open document Ingenico i5100 The most important Ingenico i5100 functions Open document iWL250 3G, iWL250 WIFI, ICT220 + IPP320 Quick Guide Open document The most important yomani/davinci functions Open document yomani User guide - yomani AUTONOM / yomani COMPACT / yomani PINPAD Open document davinci VENDING Technical Information davinci VENDING Open document Abwicklungsrichtlinien Fernabsatz, German Open document Integration Guide - davinci III VENDING Open document Abwicklungsrichtlinien - Zahlungen via Kredit- und Debitkarten sowie spezielle Geschäftsfälle, German Open document Checklist - Integration Saferpay Payment Page Projektbezeichnung (z.B. PayNet Kundenportal) Open document Saferpay Business Checklist - Integration Saferpay Business Projektbezeichnung (z.B. PayNet Kundenportal) Open document Quick guide Saferpay Mail-/Phone-Order Open document Saferpay Secure Paygate Open document Quick Guide: WL Crypto Payments in e-commerce Open document Quick Guide: WL Crypto Payments at the point of sale Open document Quick Guide: WL Crypto Payments – Bring Your Own Device Open document Presence payment with credit cards - Instructions for processing manual transactions as a result of malfunctions Open document mPRIME Datasheet Open document mPRIME - short instructions Open document mPRIME Factsheet Open document Customer Information on Data Protection Open document ''Itemised Settlement'' Credit Note Open document PCI PCI DSS compliance instructions Security standards for merchants Open document cCredit Hospitality Gateway Open document Giftcard Easy – Instructions for the layout of your individual Giftcard Easy Open document “SETTLEMENT” CREDIT NOTE Open document Polish VAT aspects of acquiring services Open document Connecting a payment terminal with WLAN - Checklist Open document Rental car reservation with a credit card Open document DCC at a glance INT EN Open document DCC at a glance CH EN Open document Important guidance regarding a reservation cancellation Open document Hotel reservation by means of down payment with a credit card Open document Schedule of Fees for Payment Services (Poland) Open document yomani, yoximo, xenta, xentissimo, davinci Our service for your payment terminal Open document Payment procedure and monetary flow Open document ICT220 & IPP220, ICT250, i5100, ML30, IPP350, EFT930, IWL250 Terminal Services Overview Open document Credit Card Security Features Open document Distance payments with credit cards - Datasheet for telephone authorizations Open document ICT220 & IPP220, ICT250, i5100, ML30, IPP350, EFT930, IWL250 Terminal Services Overview Open document Best practices for e-commerce merchants Open document Instructions for the acceptance of UnionPay Open document Hotel reservation guarantee per credit card Open document The goCard! mPRIME package Open document Skimming prevention at payment terminals both inside and outside Open document Our service for your payment terminal Open document Checklist - Connecting a terminal to a broadband Internet Open document e355 MOBILE PINPAD Factsheet Open document Certificate of PCI Compliance (Saferpay by SIX Payment Services AG) Adsigo AG confirms that Saferpay by SIX Payment Services AG been assessed and was found to be compliant according to the PCI Data Security Standard v3.2.1 Open document Certificate of PCI Compliance (Saferpay by SIX Payment Services AG) Adsigo AG confirms that Saferpay by SIX Payment Services AG been assessed and was found to be compliant according to the PCI Data Security Standard v3.2.1 Open document Schedule of fees for payment services within distance business, Switzerland Open document Mail-/Phone-Order - Data sheet for fax orders Open document 3-D Secure procedure for your online shop Open document Security tips for Mail-/Phone-Order Open document Saferpay certified interfaces, English Open document E-commerce solutions Open document Saferpay E-commerce: Saferpay JSON API Open document Distance paying with Visa, Mastercard, Diners Club, Discover and Maestro Open document Distance Business Proposal Open document Saferpay Saferpay – supported payment methods and acquirers Open document yomani, yoximo, xenta, xentissimo Terminal Services Overview Open document Work instructions for the conclusion of acceptance contracts in presence business Open document Delivery of goods and services in the United States of America Open document Overview of Terminal Services and Fees Open document Increased security with the CVV2/CVC2/CID card verification value Open document “RECAPITULATION” CREDIT NOTE Open document Posting and credit currencies Open document Connecting a terminal to a broadband Internet Open document Complaint Handling Policy Open document Apple Pay Logo Open document Worldline/SIX Payment Services Partner Labels Open document Mobile Voucher Logo Open document PostFinance Logo Open document Masterpass Logo Open document Bancontact Logo Open document PayPal Logo Open document Worldline/SIX Payment Services Dual Branding - Vertical logotype Open document UnionPay Logo Open document Worldline/SIX Payment Services Dual Branding - Main logotype Open document eps Logo Open document Cirrus Logo Open document Sunrise Logo Open document WeChat Pay Logo Open document iDEAL Logo Open document Contactless Waves Logo Open document Mastercard Identity Check Logo Open document Bancomat Logo Open document American Express Logo Open document Billpay Logo Open document JCB Logos Open document paydirekt Logo Open document Google Pay Logo Open document Salt Logo Open document M-Budget Logo Open document Mastercard Logo Open document Visa Electron Logo Open document myOne Logo Open document SEPA Direct Debit Logo Open document Swisscom Logo Open document Klarna Payments Logo Open document giropay Logo Open document Visa Logo Open document Samsung Pay Logo Open document Maestro Logo Open document yallo Logo Open document Alipay Logo Open document Diners Discover Logo Open document e-przelewy Logo Open document Visa Secure Logo Open document Klarna Sofort Logo Open document SIX Payment Services Logo Open document TWINT Logo Open document V PAY Logo Open document General Business Conditions for Giftcard Easy Open document General Business Conditions for myPortal Open document General Business Conditions for myPortal Open document General Business Conditions for myPortal Open document American Express - Allgemeine Bedingungen für Vertragspartner, German Open document Supplemental Agreement “myPortal” Open document Supplemental Agreement “myPortal” Open document Access Authorizations myPortal Open document Alipay in e-commerce Open document The hospitality solution - Customised payment solutions for the hotel and catering industry Open document cCredit – The integrated solution for cashless payments across Europe Open document The retail solution - Customised payment solutions for your company Open document Mit DCC zu Ihrer Provisionsgutschrift, German Open document Image brochure SIX Payment Services Open document Zahlungslösungen für Ihren Verkaufspunkt, German Open document The petrol solution - Integrated payment solution for your petrol station Open document Quick guide - Using Alipay at the terminal Open document Information for Integrators July 2010 Open document Giftcard Easy - FAQ Open document Giftcard Easy Webshop - FAQs Open document Billing Notice Account Statement CH Open document Billing Notice Recap EU Open document Delivery Report Detailed EU Open document Reimbursement Account Statement CH Open document DCC Report EU Open document Beispiele_Reports und Vergütungsanzeigen_P1-DE, German Open document Delivery Report Summary CH Open document Delivery Report Summary EU Open document DCC Report CH Open document Reimbursement Unblending Open document Billing Notice Recap CH Open document Reimbursement Recapitulation CH Open document Reimbursement Recapitulation EU Open document Delivery Report Detailed CH Open document Beispiele_Reports und Vergütungsanzeigen_P1-AT, German (Austria) Open document Reimbursement Detailed CH Open document Billing Notice Account Statement EU Open document Billing Notice Summary Open document Reimbursement Summary CH Open document Reimbursement Summary EU Open document Reimbursement Commission Open document myPortal CSV Report Processor Specification Each record of the CSV merchant notice has exactly one settlement entry segment. This corresponds a single entry within a settlement. The total amount settled by a settlement is the net sum of each settlement entry (“Gross amount” + “DCC kickback” + “Service fee”) within this settlement segment. Open document Reimbursement Detailed EU Open document Chinese visitor guide Open document Cleaning your terminal Open document Cleaning your terminal Open document Giftcard Easy - pricelist Open document Giftcard Easy - Price list Open document Purchase with Cash Back (PwCB) - Confirmation for visa Europe and Mastercard international Open document Refund form for cardholders Open document Identification duties in relation to the anti-money laundering law – Data record update Open document Change form for Merchants Open document Payment Service Provider switching form Open document Manual Transaction Capture Open document Meghatalmazás, Hungarian Open document Anulowanie preautoryzacji/rezerwacji, Polish Open document DCC Refund form for cardholders Open document Cancellation of Pre-Authorizations/Reservations Open document Przeprowadzenie manualnych transakcji Open document Offer for your card acceptance and your payment terminal Open document Dostawca Usług Płatniczych – Formularz zmiany, Polish Open document A kártyabirtokos adatainak ellenőrzése (Visa, MasterCard), Hungarian Open document Kézi tranzakció nyilvántartás, Polish Open document Purchase with cash Back (PwcB) - Potwierdzenie dla Visa Europe i Mastercard International, Polish Open document Change form for Merchants Open document DCC Refund form for cardholders Open document Order Form Terminalshop Open document Change form for merchants Open document Formularz dotyczący skonfiskowanych i pozostawionych kart, Polish Open document DCC Refund form for cardholders Open document Form for Confiscated Cards Open document Identification duties in relation to the anti-money laundering law – Data record update (EULUX) Open document Luxembourg Obligations d’identification en relation avec la loi anti-blanchiment - Actualisation des données, French Open document Identification duties in relation to the anti-money laundering law – Data record update (AUT) Open document Formularz zmian dla Akceptanta, Polish Open document Order Forms Terminalshop Open document Sprawdzanie danych posiadacza karty (Visa, MasterCard), Polish Open document Előengedélyezés/foglalás törlési kérelem, Hungarian Open document Order form for technical terminal changeover with a change of acquirer Open document Power of Proxy Open document Pełnomocnictwa, Polish Open document Data Processing Terms SIX Payment Services Open document Interface Specification for distance transactions e.link Open document Interface Specification for distance transactions e.link Open document Interface Specification for distance transactions SAP Commerce Open document 06 Feb 2018 Saferpay Release Notes - Release 75.1 Open document 21 May 2019 Saferpay Release Notes - Release 80 Open document 15 May 2018 Saferpay Release Notes - Release 77 Open document 19 Mar 2019 Saferpay Release Notes - Release 79.1 Open document 13 Nov 2018 Saferpay Release Notes - Release 78 Open document Switzerland Intra-Country Interchange and Service Fees Open document JCB Interchange Overview Open document Schedule of fees for payment services within presence business, Switzerland Open document Desk & Move - Quick Guide Open document The most important functions of Desk 3500 COMPACT; Move 3500 MOBILE Open document Desk/5000 Compact - Factsheet Open document