If you answer at least three of the questions below with "No", then we recommend you contact our Support Team. We will verify the cardholder’s details on your behalf with the bank that issued the card.

  • Is the customer in question a regular?
  • Does the address exist (in the telephone book or in some other public directory) and do the name and telephone number match the address given?
  • Would you also deliver the product/service on account?
  • Is the transaction consistent with your clients' normal ordering patterns?
  • Is the amount less than 500 Euro?


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    Get in contact with us now and we will assist you as soon as possible.

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