Service packages

Service packages

Tailored support with SIX service packages

Professional support designed to meet requirements and satisfy demands

From the basic service components in the Light service package to the comprehensive cover offered by the Pro+ package, SIX has the ideal service package to meet every requirement and cater to all support levels. You and your company are in good hands.

Thanks to a complete range of service packages, SIX offers the assistance that you and your company need – from the basic service provided by the Classic package, to our comprehensive Premium+ support.

In addition, our customer support staff are all based in Luxembourg and employed directly by SIX, guaranteeing an extremely high-quality service. 

Your Advantages

  • Our competent team provides you with telephone support throughout the year
  • Our team of technicians in the workshops tests new payment terminals, to make sure that they function smoothly after they have been repaired.
  • Our service technicians are there for you every day to commission payment terminals and provide relevant support

Delivery & installation

One of the two following installation options or the choise of a service package is needed for the activation of your payment terminal.

System operation

We ensure maintenance of the operation of the systems necessary for the processing of card transactions. 

Free hotline 7 days a week, 24 hours a day

Our support team assists you with all questions regarding the operation of your payment terminals, free of charge, 24 hours a day, 365 days a year. 

Transaction journal

The transaction journal provides you with an overview of cashless transactions with the accepted payment means at the point of sale (POS) and in your e-shop. You receive the daily statement in a clearly structured format sent to you daily per e-mail.

Software updating

As soon as updated software is available, it is automatically installed on your payment terminal. In this way, we ensure that your payment terminal is always at the state-of-the-art of software development and complies with the highest security standards. 

Data backup

All SIX Payment Services payment terminals have an integrated data backup to prevent potential loss of data in case of a breakdown.

Troubleshooting

  • Via postal dispatch
  • On site within 24 hours on work days
  • On site within 5 hours, 365 days a year

Maintenance & inspection

To ensure its operational reliability, a service technician checks and tests your payment terminal on site once annually (on appointed date agreed upon by phone with you). 

Fully comprehensive service coverage

Regardless of the cause of the fault, or also should the fault be yours or in case of vandalism, repair and replacement of defective payment terminals are free of charge.

  • Interested?

    If so, get in contact with us. We’d be happy to show you how to take advantage of cashless payment options to increase your revenue.

    Contact
  • Interested?

    If so, get in contact with us. We’d be happy to show you how to take advantage of cashless payment options to increase your revenue.

    Contact
  • Interested?

    If so, get in contact with us. We’d be happy to show you how to take advantage of cashless payment options to increase your revenue.

    Contact