Card acceptance any time, anywhere and innovative solutions for online and mobile payments: Worldline provides cashless payment services tailored exactly to the requirements of your customers.
Cashless payment pays off – for your business, too. No matter what industry you’re in, Worldline will always offer you the right solution for cashless payment – precisely tailored to your specific industry requirements.
A partner you can rely on at all times.
Our Service & Support area has all the answers to your questions, along with supplies and promotional materials for your POS and a range of information about all Worldline products and services.
Are you looking for detailed information on SIX Payment Services products, services, policies or regulations? You can find everything you need to know here with just one click – including topics concerning security, 3-D Secure, contactless payments, payment terminals, card acceptance and value-added solutions.
Tailored support with Worldline service packages
From the basic service components in the Light service package to the comprehensive cover offered by the Pro+ package, we have the ideal service package to meet every requirement and cater to all support levels. You and your company are in good hands.
From the basic service components in the Easy service package to the comprehensive cover offered by the Premium 4 h+ package, Worldline has the ideal service package to meet every requirement and cater to all support levels. You and your company are in good hands.
Worldline offers the assistance that you and your company need. Choose between our basic service provided by the Classic package and our comprehensive Premium and Priemum Pro supports.
In addition, our customer support staff are all based in Luxembourg and employed directly by Worldline, guaranteeing an extremely fast and high-quality service.
With a wide range of service packages, Worldline offers you just the support that you and your company need. No matter what happens: You can always count on our professional support wherever you are!
With a wide range of service features, Worldline offers you just the support that you and your company need. No matter what happens: You can always count on our professional support wherever you are!
If you want basic support for your payment terminals, the Light service package is right for you. The package includes free software updates and 24/7 telephone support via our free hotline.
The Comfort service package is designed to provide your business with sound technical support. It includes 24/7 hotline support and a convenient service enabling you to send in faulty terminals by post and have them replaced within the scope of the extended warranty.
The Pro service package includes maintenance and inspection of your payment terminals free of charge, 24/7 hotline support and prompt repairs within 24 hours (on business days) within the scope of the extended warranty.
Our top package for customers with the most exacting demands. The Pro+ service package includes 24/7 hotline support and comprehensive insurance cover for all devices and on-site repairs within five hours. The extended warranty covers malfunctions and defects.
With the service package Easy, Worldline offers you cost-effective basic support for your payment terminals. This not only includes efficient troubleshooting and free software updates, but also over-the-phone advice from our support team.
The service package Next is designed to provide your business with sound technical support. It includes over-the-phone advice from our support team, as well as a reaction time in case of faults by the next working day.
Delivery and setup of your payment terminal by a technician, telephone support, and a reaction time in case of faults within four hours on working days: enjoy all of these benefits with the service package Premium 4 h from Worldline.
Our top package for customers with the most exacting demands. The service package Premium 4 h+ offers you telephone support, as well as a reaction time in case of faults on your premises within four hours - 365 days a year.
The SIX Classic service package lets you enjoy basic support for your payment terminals. It includes not only free software updates, but also telephone support via our free hotline, which is available 24 hours a day, as well as an on-site maintenance service.
The SIX Premium service package gives you extended support for your payment terminals. In addition to the services in the Classic package, it also allows you access to an on-site maintenance service up to 10 pm, Saturdays included.
With the Premium Pro service package, you benefit from our highest level of support for your payment terminals. It includes on-site maintenance 7 days a week, the assurance of working in perfect serenity.
The Complete service package from SIX offers you cost-effective all-round support for your payment terminal. This doesn’t just include free software updates and uncomplicated exchange of defective devices by mail, but also telephone support from our Support Team.
Your payment terminal is delivered and set up by our experts, telephone assistance round the clock and prompt troubleshooting on site by SIX service technicians or a trained partner: You can ensure you have the quickest and best support with the Advanced Service package.
You can provide sound protection for your business with the Extra Service package: Telephone support from our Support Team is included in this service package along with speedy exchange of defective devices by courier without all the red tape.
We ensure maintenance of the operation of the systems necessary for the processing of card transactions.
Our support team assists you with all questions regarding the operation of your payment terminals, free of charge, 24 hours a day, 365 days a year.
The transaction journal provides you with an overview of cashless transactions with the accepted payment means at the point of sale (POS) and in your web shop. Worldline provides you with the daily financial statement in an online version.
As soon as updated software is available, it is automatically installed on your payment terminal. In this way, we ensure that your payment terminal is always at the state-of-the-art of software development and complies with the highest security standards.
All terminals have an integrated data backup to prevent potential loss of data in case of a breakdown.
We have the ideal service package to meet every requirement and cater to all support levels.
The extended warranty covers all malfunctions and defects with the exception of vandalism, theft, loss and deliberate damage.
On-site installation and detailed training are included in ther service package.
If your business has multiple locations, the payment terminals can be moved within your locations at no additional cost.
As soon as new software becomes available, Worldline will automatically install it on your payment terminal. We thereby ensure that your terminals always meet the highest standards of security, and that the latest functions are available to you.
Contact our support team under +43 1 717 01 - 705 to answer any questions you may have about using your payment terminal – free of charge.
Worldline is busy around the clock ensuring that all systems needed for processing your card transactions are working perfectly.
All SIX payment terminals feature an integrated backup memory that prevents data loss in the event of a fault.
Unser Accounting erlaubt es Ihnen, die arbeitsaufwendige Rechnungstellung integral einem kompetenten Dienstleister zu übergeben und sich so ganz auf den Vertrieb zu konzentrieren. Das Erstellen und den Versand Ihrer Kundenrechnungen erledigen wir für Sie ebenso effizient und zuverlässig wie das Inkasso. Auf der Basis der Betriebsdaten werden Ihre Rechnungen auf Ihrem eigenen oder auf unserem Briefpapier ausgedruckt und termingerecht versandt – auf Wunsch mit beliebigen Infotexten oder Beilagen. Gerne können Sie unser ePortal nutzen. Zur Einsichtnahme der Abrechnung, können Sie Ihren Händlern Zugriff auf seinen persönlichen Kundenbereich erteilen. Zur Dokumentation und Archivierung erhalten Sie von uns außerdem sämtliche Kundenrechnungen als Kopie im PDF-Format. Der Gegenwert der eingezogenen Rechnungsbeträge wird innerhalb weniger Tage auf Ihr Konto überwiesen.
Nutzen Sie diese Vorteile für Ihr Unternehmen:
Unser Support übernimmt für Ihr Unternehmen sämtliche Wartungs-, Reparatur- und Unterhaltsarbeiten bei Ihren Kunden. Ein modular ausgerichtetes Konzept bietet Ihnen maximale Flexibilität und ermöglicht Ihnen, bei Bedarf einzelne Leistungen in Anspruch zu nehmen oder unser umfassendes Gesamtpaket zu nutzen. In jedem Fall unterstützen unsere Spezialisten Sie und Ihre Kunden professionell, flexibel und kostengünstig mit Dienstleistungen nach Maß – von der 24-Stunden-Hotline über den Depot-, Vor-Ort- und Reparatur-Service bis hin zu Installationen oder Schulungen. Alle technischen Hintergrundsysteme werden individuell an die Anforderungen Ihres Unternehmens bzw. Ihrer Kunden angepasst. Und alle in Anspruch genommenen Leistungen werden durch uns regelmäßig koordiniert und qualitativ überprüft. Weil unser Servicekonzept Ihren Vertrieb entlastet, sind Sie der Konkurrenz stets einen Schritt voraus.
Nutzen Sie diese Vorteile – für Ihr Unternehmen und Ihre Kunden:
Das Know-how und die Erfahrung unserer Mitarbeitenden gewährleisten einen Kundendienst, der keinerlei Wünsche offen lässt. Mit absoluter Loyalität, ungebremstem Engagement und viel Feingefühl für eine individuelle Problemlösung sorgen wir in Ihrem Namen für ein optimales Customer-Relationship-Management – unter anderem mit der Erledigung folgender Aufgaben:
Call Center Wir bearbeiten für Sie alle telefonischen Anfragen rund um den bargeldlosen Zahlungsverkehr.
Interessenten- und Neukundenberatung Wir informieren und beraten Interessenten und potenzielle Neukunden zu Ihren Produkten und Services.
Vertragseingang Wir übernehmen für Sie die Bonitätsprüfung, Genehmigung, Stammdatenanlage und Annahmebestätigung. Außerdem überwachen wir Auslieferung und Installation der Bezahlterminals und begrüßen Ihre neuen Kunden nach einigen Tagen telefonisch.
Backoffice Wir pflegen die Stammdaten Ihrer Kunden ohne Verzögerung und mit höchster Zuverlässigkeit und beantworten alle schriftlichen Anfragen in Ihrem Namen rasch und professionell.
Key-Account-Management Wir richten für Ihre umsatzstärksten Kunden einen VIP-Service mit besonders geschulten Beratern ein.
Sollte einmal eine Rechnung unbezahlt bleiben, können Sie auf das Feingefühl und das Durchsetzungsvermögen unserer Spezialisten im Bereich Forderungsmanagement zählen. Bei der Kommunikation mit Ihren säumigen Kunden setzen wir auf Sensibilität und Höflichkeit – und sorgen so für eine rasche Problemlösung. Unser Forderungsmanagement umfasst das vorgerichtliche Mahnwesen bis zur Übergabe des Vorgangs an ein Inkassounternehmen zur Durchführung des gerichtlichen Mahn- bzw. Klageverfahrens. Weil unser System speziell für die Anforderungen des bargeldlosen Zahlungsverkehrs entwickelt wurde, können Sie von uns in sämtlichen Bereichen uneingeschränkte Unterstützung erwarten:
If so, get in contact with us. We’d be happy to show you how to take advantage of cashless payment options to increase your revenue.
At Worldline, it doesn’t matter how large or small your company is or what sector you operate in: you can choose from a broad range of secure, reliable and efficient payment terminals to find your ideal cashless payment solution.
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